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Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
Download Lessons from the Mouse: A Guide for Applying Disney World's Secrets of Success to Your Organization, Your Career, and Your Life
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About the Author
Dennis Snow spent twenty-years working for the mouse at Walt Disney World. Starting his career at 20,000 Leagues Under the Sea, moving into managing various operating areas. He taught corporate philosophy and business practices at Disney University. Now a full-time speaker, trainer, consultant and author, Dennis helps organizations achieve goals in the areas of customer service, employee engagement, and leadership.
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Product details
Hardcover: 156 pages
Publisher: Snow & Associates, Inc.; First edition (August 2, 2010)
Language: English
ISBN-10: 0615372414
ISBN-13: 978-0615372419
Product Dimensions:
6.2 x 0.6 x 9.1 inches
Shipping Weight: 14.4 ounces (View shipping rates and policies)
Average Customer Review:
4.7 out of 5 stars
94 customer reviews
Amazon Best Sellers Rank:
#101,156 in Books (See Top 100 in Books)
Even though the focus here is on business, these lessons apply to anyone at any age if you want to wake up to effective living. Great advice throughout whether on how to chose a company to buy from or stepping up your own game in just dealing with people. Good emphasis on personal responsibility.Recommended! Thank you.
I have to disagree with some of the negative comments of this book. The author makes no apologies for the book being short (156 pages) - he even jokes about it at the end. What he does give you are 10 practical lessons that can be applied to any business. His job related experience gives you a behind-the-scenes (or "Backstage" from the book) peek of Disney World. I found his examples concise and easy to understand. For my MBA I have read countless business books who's authors delight in tech-talk and creating lessons and theories that often require further reading from other books to explain the principles - Mr. Snow keeps it simple and gives it to you straight. While some reviewers are quick to criticize that this book is non-technical (one reviewer wrote "for the novice"), I ask, does it have to be? Sound/simple lessons are often refreshing!If you are sitting in a terminal waiting for your next flight - download the book to your Kindle - it will make your trip go by a little faster.Practical + Helpful + Great examples using Disney as a backdrop + Easy read + Relevant = 5-stars.
Just a quick couple notes . . . Dennis and I were at the D.U. at the same time. I was on a much "lower rung" and I am sure he'd not remember me slaving away with Jana Springer and Carolyn Argo; but, I knew of him.Potential readers should know this: Dennis has condensed and presented the absolute keys to making magic work. He has done so in a concise, easy-to-read manner, too! No small feat; especially since dissertations could be written about most of his subject matter.Executives at all levels -- especially those in service-oriented organizations -- will want to read, then re-read Dennis's work with highligher in hand (and a pencil, too, to make notes in the margins).Congrats, Dennis, for getting it done so well. I just wish I thought to do it before you!!!All the best,Keith Macksey
Another book about what people can learn from the Disney Corporation, this time focusing on customer service. It goes without saying that people and companies can learn a lot from this book in advancing the idea of good service; too bad not enough will actually apply the techniques.
I strongly recommend "Lessons from the Mouse" by Dennis Snow. He applies his personal experience working at Disney to the key principles that make Disney a success--the happiest place on earth. The first lesson is to protect your customers from the backstage--by eliminating jargon and internal codes, by referring to the company as "us" instead of "them," and by not complaining to the customers (contrast this with airlines and telephone companies)! The book offers practical, tangible, and actionable concepts. Of the three books I read on Disney (this plus The Disney Way and Creating Magic), this is the only one I can recommend.
Been reading a few Disney business books, and this is the best of the bunch so far. Would recommend for anyone in a service industry!
Great book for beginners, or those who want to see the concepts in a different light. There is nothing in this book ground breaking but to see to see examples put into motion is nice. I work for a hospital in the human resources department and have been trailing the onstage vs backstage with some luck
Great practical advice for job seekers and young adults who need to learn a good work ethic.
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